Frequently Asked Questions

FAQ

Orders & Shipping

  • We ship from Queens, NY
  • Orders processed within 2–3 business days
  • Domestic shipping: 3–7 business days
  • International shipping available; duties and taxes are the customer's responsibility
  • Tracking provided via email once shipped

Sizing

  • Sizing runs true to size unless noted on the product page
  • Fit questions? Email us before ordering

Products

  • All pieces are limited run — no restocks guaranteed
  • Sustainability is core to how we source and produce

Contact

RETURN POLICY

  • Returns accepted within 14 days of delivery
  • Items must be unworn, unwashed, and with tags attached
  • Final sale items are not eligible for return
  • No exchanges,  return and reorder
  • Refunds issued to the original payment method within 5–7 business days of receipt
  • Customer is responsible for return shipping costs
  • To initiate: email Support@yourstoriesny.com with the order number
  • Per New York State law, this policy is posted at checkout and on the site